terms & conditions

Please read our Terms and Conditions carefully.

Clients agree that any use of the services provided by Assure Cleaning & Property Maintenance LTD shall constitute your acceptance of the Terms and Conditions.

Our cleaning service may be ordered by telephone or e-mail and the client agrees to be bound by these terms and conditions.

General Terms

  • Assure Cleaning & Property Maintenance LTD reserves the right to suspend cleaning services of payments are in arrears.

  • All estimates of time-frame periods for the completion of our cleaning services are based on the average time it takes to clean a home or an office of a similar size to the client’s.

  • It is difficult to give an exact time and predict how long certain tasks may take and therefore a degree of flexibility may be required.

Residential Cleaning

  • The Client agrees to complete a ‘Clean Plan’ form and provide all cleaning materials and equipment needed for the required work, unless otherwise agreed with Assure Cleaning & Property Maintenance LTD.

  • Assure Cleaning & Property Maintenance Ltd can provide cleaning materials at an additional cost of £2.50 per hour per cleaner. For specialist Eco-Friendly Natural Products, there is a charge of £4.00 per hour per cleaner. If the Client asks Assure Cleaning & Property Maintenance Ltd to purchase requested items on their behalf, The ‘Client’ understands that an applicable charge of £3.00 will be applied as well as the cost of products.

  • All provided cleaning equipment should be safe and in full working order.

  • Clients understand that the price quoted includes cleaning labour costs only.

  • It is the client’s responsibility to ensure that the cleaners gain access to the property to be cleaned. And also to ensure fridge and freezer are completely defrosted before cleaners arrive.

  • If an operative of Assure Cleaning & Property Maintenance LTD needs to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out, a £10.00 charge will apply (subject to distance).

  • Assure Cleaning & Property Maintenance Ltd will not be responsible for triggering any alarm systems.

  • Clients must give any special instructions for deactivation/activation of any household or office alarm systems.

  • Assure Cleaning & Property Maintenance Ltd reserves the right to discontinue with the work if on inspection, if it is found that the material to be cleaned or treated is not suitable for cleaning or treatment.

  • Assure Cleaning & Property Maintenance Ltd will not continue with the work if there is any negative interferences from the Client or any other person.

  • The Client must allow the cleaners access to hot water and electrical power.

  • Cleaners will not perform any deep clean requiring chemicals or specialised cleaning of any antique, delicate or valuable items.

  • Fridges and Freezers must be thoroughly defrosted and emptied before cleaning can commence. (If not an Extra £32.00 will be charge to defrost within short interval)

  • Kitchen cupboards must be emptied before cleaning can commence.

  • All irreplaceable, fragile and breakable items must be secured or removed (both monetary and sentimental value).

  • Our cleaners are not able to move heavy furniture whilst cleaning your premises.

  • Please note that should you ask our cleaning operatives to use products containing bleach, damage or spillages involving bleach are not covered under our liability insurance and this will be entirely at your own risk.

  • We are not responsible for any existing damage to Clients property in the form of old ingrained stains/burns/spillages etc. that cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

  • It is always essential you or a member of your household is present at the start and end of a One-off clean to ensure that you are happy with the service.

Assure Cleaning & Property Maintenance LTD is not liable for:

  • Cleaning work not completed due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or electrical power.

  • Wear or discolouring of fabric becoming more visible once dirt has been removed;

  • Any damage caused as a result of the Client placing furniture on carpet that has not completely dried.

  • For the shrinkage of carpets as a result of poor fitting.

  • Loss or damage to unsecured personal items and valuables.

Payment Methods & Terms

  • 50% advance payment is required upon confirmation of booking and balance paid upon when cleaners arrive on site / property before cleaning commence.

  • Regular cleans are billed monthly on the first day of each month, with payment to be made within 7 days from the date of invoice.

  • Payment can be made via cash or bank transfer. Clients understand that any ‘late payments’ or ‘returned cheques’ may be subject to additional charges.

  • If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 20% on top of the initial invoice due, will be added to the debt.

  • If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of the non- payment of your outstanding bill.

Cancellation of Service

  • The agreement between Assure Cleaning & Property Maintenance Ltd and The Client is on a 30-day rolling contract basis.

  • Client may re-schedule our service by giving at least 48 hours’ notice.

  • If not notified on time Assure Cleaning & Property Maintenance Ltd will not refund any deposit paid in advance or will charge a cancellation fee of up to 50% of the quoted price for the booked service.

  • The cancellation notice period for our regular cleaning service is 30 days. The Client must give 30 days’ written notice to terminate the agreement.
  • The Client must pay to Assure Cleaning & Property Maintenance Ltd any amount that is owed under the agreement.

  • Assure cleaning & Property Maintenance Services Ltd reserves the right to cancel the cleaning service with immediate effect due to non-payment.

  • The Client agrees that after the termination of the cleaning service client will not hire or use any domestic services provided by a cleaner introduced to them by Assure Cleaning & Property Maintenance Ltd unless a £700 referral fee is paid.

  • The Client agrees to pay the full price of the cleaning visit in the event of a lockout, where our cleaners are refused entry, no one at home to let them in or problem with customer’s keys.

  • If keys are provided, they must open the lock without any special efforts or skills.

  • A 50% deposit will be required upon confirmation of booking and the balance will be paid upon cleaning team arrival at the property to be cleaned.

  • Service cancellation less than 24hours before cleaning due date will attract a cancellation fee of £20.00.

Claims

  • Public Liability Insurance covers any work undertaken by Assure Cleaning & Property Maintenance Ltd operatives.

  • No refund claims will be considered once the cleaning service has been carried out. A refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (48 hours, 30 days regular clean) prior to the start of the cleaning session and Assure Cleaning & Property Maintenance LTD has already taken a payment.

  • All services shall be deemed complete and to the Client’s satisfaction unless written notice is received by Assure Cleaning & Property Maintenance Ltd with details of the complaint within 24 hours of the work being completed. Claims will not be considered after the above time limit.

  • We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
  • The Client agrees to allow Assure Cleaning & Property Maintenance Ltd back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.

  • Assure Cleaning & Property Maintenance Ltd may require entry to the location of the claim within 24 hours to correct the problem.

  • In case of damage, proven to be by us, Assure Cleaning & Property Maintenance Ltd will repair or replace the item at its cost.
  • Identical replacement is always attempted but not guaranteed. If the item cannot be repaired/replaced we will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement.

  • While our cleaning operatives make every effort not to break items, accidents do happen.

  • It is for this specific reason that Assure cleaning & Property Maintenance Ltd requests all irreplaceable items (whether monetarily or sentimentally valuable) to be stored away and/or not cleaned by the cleaning operatives.